Last edited by Nikodal
Monday, May 4, 2020 | History

5 edition of The Big Book of Customer Service Training Games (Big Book) found in the catalog.

The Big Book of Customer Service Training Games (Big Book)

by Peggy Carlaw

  • 316 Want to read
  • 29 Currently reading

Published by McGraw-Hill .
Written in English


The Physical Object
Number of Pages209
ID Numbers
Open LibraryOL7297555M
ISBN 100070779740
ISBN 109780070779747

Title: The Big Book of Customer Service Training Games Format: Paperback Product dimensions: X X in Shipping dimensions: X X in Published: Septem Publisher: McGraw-Hill Education Language: English.   The Big Book of Customer Service Training Games (Big Book Series) Peggy Carlaw,__

Get this from a library! The big book of customer service training games: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers. [Peggy Carlaw; Vasudha Kathleen Deming].   Buy The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming from Waterstones today! Click and Collect from your local Waterstones or get FREE UK delivery on orders over £Pages:

The objectives are clear and the activities are fun. I have put together 13 quick games that will be done at staff meetings and can be used with all departments. The big book of customer service training games is not just for new employees but can be revitalizing to all employees (no matter how long they have worked for you!)/5.   Browse more videos. Playing next.


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The Big Book of Customer Service Training Games (Big Book) by Peggy Carlaw Download PDF EPUB FB2

The Big Book of Customer Service Training Games (Big Book Series) Paperback – Septem by Peggy Carlaw (Author)/5(77). The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series) - Kindle edition by Carlaw, Peggy, Deming, Vasudha K.

Download it once and read it on your Kindle device, PC, phones or tablets/5(68). The Big Book of Customer Service Training Games (Big Book of Business Games) (ISBN )/5(1).

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate/5(4).

Description Big Book of Customer Service Training Games has been used by thousands of managers, team leaders and supervisors to help their service teams hone their skills and build teamwork all while having fun. These easy-to-use games take just 15 to 30 minutes and include handouts and worksheets, which you may photocopy.

The Big Book of Humorous Training Games uses witty, engaging games to create memorable lessons in numerous basic training topics, including customer service, teambuilding, creative problem solving, time management, and more. Step-by-step instructions work with dozens of reproducible handouts and worksheets help trainers and speakers minimize preparation time­­and maximized training success.4/5(53).

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing.

The Big Book of Leadership Games: Quick, Fun Activities to Improve Communication, Increase Productivity, and Bring Out the Best in Employees: Quick, Fun, Bring Out the Best In Yo (Big Book Series) Vasudha K.

Deming/5(7). The Big Book of Customer Service Training Games Big Book Series Uncomplicated Each of these one year training programmes offer an in-depth insight into different areas of the specialist close protection industry. Irrespective of your previous background, it will take a minimum of hours of professional residential close protection officer training before you are ready for any type of.

Buy The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (Management & Leadership) UK ed. by Carlaw, Peggy, Deming, Vasudha (ISBN: ) from Amazon's Book Store. Everyday low prices and free delivery on eligible orders/5(87).

I've gotten some great ideas from THE BIG BOOK OF CUSTOMER TRAINING GAMES and this book is a great way to liven up your next meeting.

As the subtitle states, the games are quick and fun activities for all customer facing employees. I would have rateed this book higher but for two small shortcomings/5. The Big Book of Customer Service Training Games Paperback – Sept. 22 by Peggy Carlaw (Author), Vasudha K. Deming (Author)/5(88).

The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers (Big Book Series) eBook: Carlaw, Peggy, Deming, Vasudha K.: : Kindle Store/5(79).

The Paperback of the The Big Book of Customer Service Training Games by Peggy Carlaw at Barnes & Noble. FREE Shipping on $35 or more.

Due to COVID, orders may be delayed/5(4). [BEST BOOKS] The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers by Peggy Carlaw Unlimited 1.

The Big Book of Customer Service Training Games by Peggy Carlaw,available at Book Depository with free delivery worldwide/5().

2 THE BIG BOOK OF CONFLICT-RESOLUTION GAMES real-life situations, especially in the realms of competition and coopera-tion, games can reveal the typical way conflict is dealt with in the team. Teams can begin to understand their usual reactions, and then go on to discover more effective strategies for dealing with similar situations.

With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation. These easy-to-use games take just minutes and include reproducible handouts and worksheets.

You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. 50 Activities for Achieving Excellent Customer Service viii A Memorable Experience The relationships you build with your customers must become memorable experiences in the customer’s mind and perception.

You want to develop a customer hunger for your style of service and caring that brings them back again and Size: 1MB. This activity is adapted from The Big Book of Customer Service Training Games.

Write the following words and phrases onto index cards: extraordinary, delight, serve, above and beyond, discovering, like family, adding value, positive experience. Separate individuals into groups of two or : Carla Jerez.

out of 5 stars The big book of customer service training games Reviewed in Canada on Febru This book will add an element of fun and education about customer service to any meeting.

The games that the book can be applied to any service industry no matter how big or small/5(88). [PDF] The Big Book of Customer Service Training Games: Quick Fun Activities for All Customer. Izz. Read The Big Book of Customer Service Training Games: Quick Fun Activities for All Customer.

Carla Bak. Download The Big Book of Customer Service Training Games: Quick, Fun Activities for Training.The Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers by Peggy Carlaw Author Vasudha K.

Deming Author.